Welcome to Kitchens and Origin. These Terms and Conditions govern your use of our website and services. By using our platform, you agree to be bound by these terms.

Introduction:

Kitchens and Origin (“we”, “us”, or “our”) operates as a platform that connects customers with independent chefs and restaurant owners across the UK who prepare and deliver authentic local delicacies. We are not a food provider but a facilitator.

Services Provided:

We provide the following:

• A platform to browse, order, and review local meals from verified chefs and restaurants.
• A booking and payment system for customers and vendors.
• Customer service and dispute resolution support.

User Eligibility:

To use our services, you must:

• Be at least 18 years old.
• Provide accurate and complete information when registering or ordering.
• Comply with these terms and all applicable laws in the UK.

Vendor Responsibilities:

Vendors (chefs/restaurants) are independently responsible for:

• The preparation, packaging, and delivery of food.
• Ensuring all food complies with UK food safety and hygiene standards.
• Providing accurate menus, pricing, and allergy information.
• Holding and maintaining relevant licenses, insurance, and permits.

Customer Responsibilities:

Customers are responsible for:

• Providing accurate delivery and contact information.
• Reviewing meal descriptions, ingredients, and allergy information before placing an order.
• Making timely payments through our platform.

Payments and Fees:

All payments are processed securely via our platform. We may charge a service fee to customers and a commission to vendors for each transaction. These will be clearly outlined during checkout or in vendor onboarding.

Refunds and cancellations are subject to our Refund Policy.

Cancellation and Refund Policy:

Cancellations must be made within a specified timeframe (e.g., 1 hour after ordering or 24 hours before delivery for pre-orders). Refunds are processed based on the reason for cancellation or complaint and are subject to review.

We reserve the right to refuse refund requests if the issue is not reported promptly.

Limitation of Liability:

Kitchens and Origin is a facilitator, not the producer or seller of food. We are not liable for:

• Food quality, safety, or preparation issues.
• Delays or errors in delivery caused by vendors or third parties.
• Health issues resulting from undisclosed allergies or intolerances.

Account Suspension and Termination:

We may suspend or terminate accounts for:

• Breach of these Terms.
• Fraudulent, abusive, or inappropriate behaviour.
• Providing false information or using the platform for unlawful activities.

Intellectual Property:

All content on the platform including logos, images, and software is the property of Kitchens and Origin or its licensors and may not be copied or used without permission.

Privacy Policy:

Your use of the platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

Changes to Terms:

We may update these terms from time to time. We will notify users of significant changes. Continued use of the platform after updates constitutes acceptance.

Governing Law:

These terms are governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of the UK courts.

Contact Us:

If you have any questions about these terms, you can contact us at: kitchensandorigin.com